Johannesen-Farrar (JF) Insurance
512 E. Walworth Avenue
P.O. Box 347
Delavan, WI 53115
PERSONAL LINES CUSTOMER SERVICE REPRESENTATIVE
As our office continues to grow, we are looking to hire the right individual to join our independent agency team as a Personal Lines Customer Service Representative.
Job Description: We are seeking an individual who has good communication skills, enjoys building relationships with customers, pays attention to detail, and is a problem solver. This is a full-time position, and our mission is to provide friendly, professional personal service to our current clients and new customers. As an independent agency, we have the advantage of offering insurance solutions from several different insurance companies.
Requirements: Possess a genuine willingness to learn, to be intuitive, and resourceful. Maintain an upbeat, positive, and enthusiastic attitude. Be a great self-starter with a sense of urgency and possess strong communication skills. Ability to multi-task, follow-thru, and follow-up. Practical experience with computers required. The following add value to the candidate’s resume but are not required: Experience with agency management systems, specifically AMS 360; A Property and Casualty Insurance license. These attributes are desirable; however, we will train the right candidate. The ability to communicate with our Spanish-speaking customers is an added plus.
Key Responsibilities: Ensure customer satisfaction, growth, and retention by providing top quality service and problem-solving. To achieve this, the Personal Lines CSR will perform the following duties for all current and future clients: Intake client’s information for quoting purposes; input information into agency management and rating system; finalize and review quotes with the client; process customer payments within the office, via the internet, and on the phone. The CSR will also communicate via phone or email with customers on their monthly expiration lists to review changes and process renewals. Process customer claims when necessary. Help staff immediately greet all customers via phone, internet, or personally in a friendly and helpful manner. We treat all people as they would want to be treated.
Salary range negotiable and commensurate with experience. Full-time position includes health insurance, life insurance, disability insurance, paid time off, day shift Monday to Friday, and profit-sharing plan. We take great pride in maintaining a professional office environment and our history of long-time family-like relationships with all our associates.